General terms and conditions

1. General Terms and Conditions

General business terms are valid for individual reservations made via web application Reservations of greater number of rooms are carried out on request by filling the request form or via telephone operator. as an agent forwards each reservation to the hotel as an individual order. The agent provides reservation free of charge for the client and the contractual relationship arises between the person booking and the accommodation facilities.


2. Order, payment

The contract for appropriate operation comes into existence during the reservation directly between you (the person booking) and accommodation facilities (the Hotel). The price that our reservation system confirms is paid directly at the hotel. The person booking is obliged to fill the contact data, credit card information, which are forwarded to the hotel as guarantee.

Bookings “on request” have to wait for a confirmation e-mail (it can take up to 24 working hours). If the booking on request is confirmed, the payment options will follow the same procedure as the booking type “rooms available”.

If you fail to turn up (no show) you will be charged with the price of the first night on your credit card which you gave during your booking if not specified otherwise with special offer.


3. Cancellations

Cancellation conditions are definied individuallly in each accommodation facility. For cancellation is decisive the time in place of accommodation facilities.


4. Hotel Categories

The common international hotel classification according to stars provides non binding information about the hotel standard. The hotel classification given here is based on our own hotel assessment. Any further additional information about the hotel is based on the data given by the hotels.


5. Prices

All offers on are standard and special prices for the appropriate period of time. All stated prices are valid for a room and night and are given in Euro. Price specification is stated in the description of each accommodation facility.


6. Personal Data Protection & Privacy Policy takes very seriously customer´s data protection and privacy. Data provided by customers are electronically processed by which is used for reservation and administrative purposes. When recording this data, the regulations for personal data protection are consistently adhered to. Occasionally you might receive new promotions, newsletters and other selected offers and information from us that we believe might be in your interest. Your personal data will not be used in any other way without your consent and will not be provided to third parties.


The Czech law is valid. Place of fulfillment is in Prague, Czech Republic. For businessmen and people without general Czech territorial jurisdiction is the seat of the territorially competent court in Prague. Otherwise the jurisdiction is stipulated in the law.